As a promoter with an event at In Ticketing, you are responsible for running the Will Call. A Will Call is a spot where people who have purchased their tickets online at In Ticketing can pick up their tickets. Please remember to take a fan’s perspective and realize that a smooth entrance into the venue is a big factor in their enjoyment of the event.

Physical Requirements

You should plan to have these items with you at the venue. Call the venue in advance and let them know what you’re plans are for a will call. If there are items listed here that you do not have, please ask the venue as they may be able to provide the items for you.

You should bring:

• Enough tables and chairs for your Will Call folks
• The recommended number of responsible people to run the Will Call table
• Pens to check off the names as fans receive their tickets
• Your In Ticketing Will Call list printed out from the event admin screen
• Will Call signs

You will want to make sure to minimize the amount of time that people will have to wait in line at your Will Call table. You should plan for the customers to form lines based on the number of people suggested by the Will Call list. Optimally, you should plan 3 feet of table space per line at the Will Call table.

The Will Call Process

The Will Call process is very simple.

• Customers will simply show the person working at the Will Call table their Driver's License or Passport
• If the name matches a customer listed on the Will Call list, the customer will receive either the tickets purchased or the corresponding number of admittances to the event.
• There are no refunds for previously purchased tickets unless the entire event is cancelled.